Dunholm Estates provides a range of affordable homes to rent in select neighbourhoods of Durham, Newcastle upon Tyne, and Sunderland. As a trusted provider of properties in the Private Rented Sector, we take several actions to ensure that our clients are safe, comfortable, and satisfied with their living arrangements.
Our approach is based on five core principles:
1. Safety and compliance: Our primary concern is providing a safe and habitable property which complies with fire safety guidance, gas and electricity regulations, and other relevant legislation. We stay up to date on safety and compliance, working with professionals to ensure that our properties meet the necessary standards.
2. Effective communication: In close collaboration with our local management agents, we establish clear lines of communication with our clients from the outset. We respond to contact promptly and have systems in place to manage interactions during all aspects of the tenancy.
3. Good quality housing: We ensure our properties are well-maintained and regularly inspected. We care about the comfort and wellbeing of our clients and respond to maintenance and repair requests immediately.
4. Respectful of our clients’ privacy: We are considerate of our clients’ privacy and do not enter their home without permission other than for very specific reasons as set out in the tenancy agreement, such as an emergency.
5. Fairness and integrity: We treat all our clients fairly and are consistent in the application of our policies and procedures.